Landing Companion & Landing Core

Confirm local staff availability before payment. Landing Companion offers up to 4 hours for a half day or 8 hours for a full day.

Delivery label: Delivered by OceanGo

Who this is for

Customers needing pre-travel preparation, practical administrative guidance or help with the living arrangements around school reporting. Landing Core has student, family and business variants.

Who this is not for

Customers seeking property-agent services or someone to operate government or banking accounts on their behalf.

What is included

• Pre-travel checklist, arrival processes and SIM setup help.
• Banking document preparation and accompaniment; Singpass process guidance.
• Utilities and broadband administration guidance; practical help with school reporting.
• Housing support is introductory guidance: area and commute analysis, rental ranges, rental processes, lease basics and a rental checklist. Property recommendations, viewings, negotiation, signing and lease documents are handled by a CEA-registered property agent appointed by the client. OceanGo does not conduct viewings or collect agency commissions.
• Landing Core covers the same scope through the sessions and checklist included in the package.

What is not included

Property-agent services and a bank account-opening outcome are excluded. Airport transfers are provided directly by a proper third-party transport provider.

Who delivers the service

OCEANGO PTE. LTD. delivers and charges for its own accompaniment work. Airport transport is delivered and charged directly by the third-party provider.

Timing and refunds

Book at least 5 working days ahead. Availability is confirmed before separate payment. For Landing Core, please book a consultation first. For on-site services, cancellation more than 72 hours before the start receives a full refund or one free reschedule; from 72 to 24 hours, the refund is 50%; under 24 hours or a no-show is non-refundable. Third-party transport follows its provider’s cancellation rules.

Documents and account security

We will never ask for or keep your passwords, one-time passcodes (OTPs) or recovery codes for Singpass, Corppass or other government accounts, or for your bank or securities accounts. You sign in and verify yourself; we can then help you complete the necessary steps, in person or by screen sharing. Where an official authorisation route exists, such as Corppass third-party authorisation, we act for you through that route. Please submit sensitive documents through the access-controlled upload channel we provide separately. We do not keep such documents in WeChat, WhatsApp, group chats or email on a long-term basis.

Book a consultation

Refund policy