Terms of Service

OCEANGO PTE. LTD. is the contracting organisation for the Singapore services; the service agreement defines the applicable scope.

Contract and service scope

OCEANGO PTE. LTD. is the seller of the five launch online services. OceanGo provides needs assessment, pathway planning, document preparation, project management and agreed settlement services, charging for the consultation and project management it actually delivers. The relevant agreement defines full-case scope.

For regulated activities such as company incorporation and company secretary services, licensed providers deliver to and charge the client directly; OceanGo only coordinates and organises documents. The client contracts directly with the licensed provider.

Authorities and schools decide applications independently; OceanGo does not influence their decisions. ICA assesses PR independently and OceanGo does not represent ICA. Final declarations and actions requiring the applicant’s personal account are completed by the applicant.

Documents and accounts

We will never ask for or keep your passwords, one-time passcodes (OTPs) or recovery codes for Singpass, Corppass or other government accounts, or for your bank or securities accounts. You sign in and verify yourself; we can then help you complete the necessary steps, in person or by screen sharing. Where an official authorisation route exists, such as Corppass third-party authorisation, we act for you through that route. Please submit sensitive documents through the access-controlled upload channel we provide separately. We do not keep such documents in WeChat, WhatsApp, group chats or email on a long-term basis.

Timing, payments and refunds

The initial human response is within 1 working day. Standard assessments are delivered within 5 working days after complete information. On-site accompaniment needs at least 5 working days’ advance booking, with payment following staff availability confirmation.

Full cases receive at least one formal status update each week. Requests for further information from authorities or schools are communicated within 1 working day of receipt. Payment is staged: 30% for commencement and planning, 40% when materials reach the agreed submission-ready state, and 30% when submission and follow-up process services commence. Government decisions do not change fees for completed work. An unsuccessful application includes one review of the reasons; appeals or reapplications are included only if the contract says so. Work that must be repeated because of an error attributable to OceanGo is redone at no charge for that stage. Completed stages are non-refundable; unstarted stages are refundable. Government and third-party fees follow the respective provider rules.

See the Refund Policy for assessment, on-site and digital-content cancellation terms. Digital content is non-refundable once activated; you will be asked to confirm this rule before access is activated.

Liability limit

To the fullest extent permitted by applicable law, OceanGo's aggregate liability arising from the relevant service shall not exceed the service fees actually paid for that service, except for liabilities which cannot lawfully be excluded or limited.

This limit does not apply to fraud, wilful misconduct or liabilities that cannot lawfully be excluded or limited, including death or personal injury caused by negligence.

Client responsibilities and professional boundaries

Clients must supply accurate information, confirm details promptly and check final submission documents. Submission and final declarations are made by the client or an appropriately authorised party. Do not provide false materials or request evasion of requirements.

General website information is not individual legal, tax or investment advice. OceanGo's consultation and document coordination are not CSP, law-firm, accounting-firm or property-agency services. Clients must separately engage suitably qualified providers for those activities. This website does not claim those qualifications or any special relationship with an authority.

Contact and applicable documents

General enquiries: hello@oceango.sg; payment or refunds: billing@oceango.sg; privacy: dpo@oceango.sg. The service agreement, Privacy Policy and Refund Policy explain the applicable arrangements without excluding rights that cannot lawfully be excluded.