Family Status Full Case
Coordinate documents, the family pass timeline and agreed administrative work for one EP principal applicant and up to 3 DP family members.
Coordinate documents, the family pass timeline and agreed administrative work for one EP principal applicant and up to 3 DP family members.
Who this is for
Families with a genuine Singapore employer or a qualifying company that is already conducting real business.
Who this is not for
Customers seeking an employer, nominal employment, recruitment or job matching.
What is included
- One EP principal applicant and up to 3 DP family members.
- Initial EP/COMPASS analysis and document preparation.
- OceanGo helps the employer prepare documents; the employer or a licensed agency submits the application. OceanGo does not submit it on their behalf.
- One standard round of additional documents, a family pass timeline and a basic post-approval settlement checklist.
What is not included
Employer search, nominal employment, recruitment, job matching, company incorporation, company secretary services and bank account-opening outcomes are excluded. Government decisions are independent.
Who delivers the service
The contracting entity and the detailed delivery list are confirmed in writing before signing.
Timing and refunds
Full cases receive at least one formal status update each week. Requests for further information from authorities or schools are communicated within 1 working day of receipt. See the Refund Policy for refund rules.
Documents and account security
We will never ask for or keep your passwords, one-time passcodes (OTPs) or recovery codes for Singpass, Corppass or other government accounts, or for your bank or securities accounts. You sign in and verify yourself; we can then help you complete the necessary steps, in person or by screen sharing. Where an official authorisation route exists, such as Corppass third-party authorisation, we act for you through that route. Please submit sensitive documents through the access-controlled upload channel we provide separately. We do not keep such documents in WeChat, WhatsApp, group chats or email on a long-term basis.
FAQ
- How many family members are covered?
- The base scope is one EP principal applicant and up to 3 DP family members.
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